1. Introduction
BrushCuts, LLC (“BrushCuts,” “we,” “us,” or “our”) is a forestry mulching and land clearing company operating in Virginia. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you contact us, request a quote, or engage our services.
By providing your information to BrushCuts, LLC, you agree to the practices described in this policy.
2. Information We Collect
We collect the following categories of personal information from our customers and prospective customers:
2.1 Contact Information
- Full name
- Phone number
- Email address
2.2 Property and Location Information
- Service address or property location
- Property details relevant to quoting and performing forestry mulching services
2.3 Communications
- Records of inquiries, messages, and communications you send to us via phone, SMS, email, or our website
3. How We Collect Your Information
We collect information through the following channels:
- Our company website and contact forms
- Facebook and other social media platforms when you respond to our posts or message us
- Phone calls and SMS messages via our Grasshopper business phone service
- In-person conversations during on-site estimates and consultations
4. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your inquiries and schedule on-site estimates
- To prepare and deliver quotes for our services
- To schedule, coordinate, and perform forestry mulching and land clearing work
- To communicate with you about your project before, during, and after service
- To generate and send invoices and process payments
- To maintain accurate business records
- To improve our services and customer experience
- To comply with applicable legal obligations
5. Third-Party Tools and Service Providers
To operate our business, we use certain trusted third-party platforms that may process your personal information on our behalf. These include:
5.1 QuickBooks Online (Intuit Inc.)
We use QuickBooks Online to store customer records, generate estimates, and issue invoices. Customer contact and billing information is stored within this platform. Intuit’s privacy policy governs their handling of this data and can be found at https://www.intuit.com/privacy/statement/.
5.2 Quickbase
We use Quickbase as our customer relationship management (CRM) system to track inquiries, estimates, and project status. Personal information you provide may be stored in Quickbase. Their privacy policy can be found at https://www.quickbase.com/privacy-policy.
5.3 Grasshopper (LogMeIn, Inc.)
We use Grasshopper to manage our business phone number, including voice calls and SMS messaging. Phone numbers and the content of SMS messages may be processed through their platform. Their privacy policy can be found at https://www.grasshopper.com/legal/privacy/.
We do not sell your personal information to these or any other third parties, nor do we permit them to use your data for their own marketing purposes.
6. SMS Messaging
If you provide your phone number and communicate with us via SMS, you consent to receiving text messages from BrushCuts, LLC related to your inquiry, estimate, or project. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message we send.
We do not share your phone number or SMS communications with third parties for marketing purposes.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to maintain business records, and to comply with applicable legal and tax obligations. If you would like us to delete your information, please contact us using the information in Section 10.
8. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our third-party platforms (QuickBooks Online, Quickbase, and Grasshopper) maintain their own security practices to protect data stored on their systems. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights (Virginia Residents)
As a Virginia resident, you may have rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to:
- Access the personal data we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Opt out of the sale of your personal data (note: we do not sell personal data)
To exercise any of these rights, please contact us using the information in Section 10. We will respond to verified requests within the timeframe required by applicable law.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
BrushCuts, LLC
Virginia, United States
Email: info@brushcutsva.com
Phone: (540) 781-1514
Website: www.brushcutsva.com
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the effective date at the top of this document. We encourage you to review this policy periodically.